Refund policy
30-Day Return Policy
Our return policy allows you to request a return within 30 days of receiving your item.
To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be returned in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at gudserben@gmail.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at any time at gudserben@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please don’t hesitate to contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As stated above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be returned in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved or not. If approved, you will be automatically refunded within 10 business days using the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at gudserben@gmail.com